Service Advisor
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About Profile
Senior Service Advisor
This candidate is an experienced Senior Service Advisor with more than 25 years working within automotive aftersales environments, including long-term positions in prestige main dealer dealerships. They have built a strong reputation for delivering high levels of customer service while maintaining consistent departmental performance across key aftersales KPIs and CSI targets.
AB - 8927
Their experience covers all aspects of service department operations, from managing customer bookings and authorising repair work through to coordinating daily workshop activity and maintaining clear communication between technicians and customers. They are confident dealing with complex customer queries and complaints while ensuring the highest standards of professionalism and customer satisfaction are maintained.
Alongside their front-of-house expertise, they have experience supporting and leading service teams, monitoring department performance and helping to drive improvements in service processes. They are particularly strong in identifying additional work opportunities, discussing maintenance requirements with customers and successfully upselling service plans and repairs in a clear and consultative way.
With a stable career history and extensive experience in busy dealership environments, they bring a calm, organised approach to service department operations and are comfortable working under pressure while maintaining strong customer relationships.
Key Experience & Strengths
Service advisor and service team leadership
Customer service and front-of-house aftersales management
Upselling additional work, repairs and service plans
Monitoring service department KPIs and operational performance
Customer satisfaction management and CSI performance
Workshop coordination and job scheduling
Handling customer queries and complaint resolution
Strong communication with technicians and workshop teams
Stable automotive career background
Full UK driving licence
What They’re Looking For
Senior Service Advisor, Service Advisor or Aftersales Team Leader roles within a professional dealership environment.
Salary Expectations
£35,000 – £40,000 basic plus bonus structure.
Availability
4-week notice period.
Location
Seeking roles within 20–30 minutes of Bolton.
This candidate would be well suited to dealerships looking to strengthen their aftersales team with a highly experienced Service Advisor who understands how to balance excellent customer service with strong operational performance.
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