Senior Service Advisor - Merseyside
Meet Our Recruiter
About Profile
Experienced Senior Service Advisor
This candidate is an experienced Senior Service Advisor with over 7 years of hands-on experience working in busy, fast-paced aftersales departments. They bring excellent CRM knowledge, confident use of Kerridge, 1Link and multiple dealer systems, and a proven record of maintaining high customer satisfaction scores, clear communication and consistent KPI delivery.
They have built a stable career within main dealer and multi-franchise environments, supporting service teams, managing high workloads and guiding customers smoothly through the full aftersales process. Known for staying calm under pressure, they provide clear updates, accurate job progression and strong upsell performance. They also hold a full clean UK driving licence.
Key Experience & Strengths
Experienced Senior Service Advisor
Over 7 years’ main dealer and multi-franchise experience
Confident using Kerridge, 1Link and multiple dealer CRM systems
Strong KPI performance and customer service scores
Upselling of work and selling of service plans
Commercial vehicle servicing and warranty experience
Motability accredited and Kia Gold Award Service Advisor
Stable and consistent career history
Full clean UK driving licence
What They’re Looking For
Senior Service Advisor or Service Advisor role
Long-term progression within a main dealer environment
£30,000 – £34,000 basic salary
4-week notice period
30–40 minute commute from St Helens
This candidate would be a strong addition to any customer-focused main dealer team looking for a reliable, experienced Senior Service Advisor who can deliver high standards, support daily targets, maintain KPIs and help strengthen long-term customer relationships.
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