Service Manager / Aftersales Manager

This candidate is a highly experienced automotive aftersales professional with more than 20 years in the motor trade, holding senior leadership positions across major dealer groups and multi-franchise dealership operations. Their extensive background spans Service Manager, Aftersales Manager and workshop leadership roles, giving them exceptional knowledge of service operations, customer retention, profitability and team development.

Throughout their career, they have successfully managed large-scale service departments across multiple franchises, consistently delivering strong operational performance while maintaining high levels of customer satisfaction and profitability. Their leadership style is built around accountability, teamwork and creating a culture where employees are empowered to perform at their best.

A major strength is their experience managing high-volume service operations. They have overseen teams of more than 30 staff, including Service Advisors, Workshop Controllers, Technicians and support personnel, while maintaining responsibility for budgets, staffing, WIP control, planning, customer care and operational processes. Their ability to manage multiple sites and departments simultaneously has contributed to sustained business growth and improved aftersales performance.

They are particularly skilled at identifying operational improvements and implementing solutions that increase efficiency and profitability. One notable achievement was developing and launching a dedicated night shift operation consisting of 10 Technicians to support increased used vehicle preparation volumes, significantly improving turnaround times and operational capacity.

Having progressed through the industry from technician level into senior management, they possess a unique understanding of every stage of the aftersales process. This hands-on knowledge allows them to effectively support workshop teams, improve productivity and maintain strong relationships with both customers and staff.

Professional, commercially focused and immediately available, they are now seeking a Service Manager or Aftersales Manager opportunity where they can bring their wealth of experience, leadership skills and operational expertise to a progressive automotive business.

Key Experience & Strengths

20+ years within the motor trade
Service Manager and Aftersales Manager experience
Multi-franchise dealership operations
Multi-site service department management
Team leadership and staff development
Management of teams exceeding 30 employees
Budget management and financial control
Workshop efficiency and productivity improvement
WIP management and operational planning
Customer satisfaction and retention strategies
Night shift implementation and workshop expansion
Process improvement and operational efficiency
Manufacturer standards and compliance
Full UK driving licence

What They’re Looking For

Service Manager or Aftersales Manager role within a professional automotive dealership group

Salary Expectations

£40,000 - £60,000 per annum

Availability

Available immediately

Location

Looking for roles within up to 60 minutes of Liverpool

This candidate would be an excellent addition to any dealership group seeking an experienced Service Manager or Aftersales Manager with extensive leadership experience, strong operational knowledge and a proven track record of improving profitability, customer satisfaction and workshop performance within the motor trade sector.

motor trade jobs, automotive jobs, motor trade recruitment, automotive recruitment, service manager jobs, aftersales manager jobs, automotive aftersales recruitment, dealership management jobs, workshop manager jobs, automotive leadership jobs