Aftersales Manager / Service Manager
Meet Our Recruiter
About Profile
Aftersales & Customer Services Manager
This candidate is a commercially focused Aftersales and Customer Services Manager with experience leading large, customer-facing aftersales operations within high-volume retail environments. They specialise in balancing customer experience, operational control and commercial performance.
They are confident managing sizeable teams, handling escalated complaints and legal cases, and monitoring KPIs such as NPS, service retention and resolution times. With a strong background in leadership outside of automotive as well, they bring a polished, professional approach to customer care, people management and performance delivery.
Key Experience & Strengths
Aftersales and customer experience leadership
Management of large, multi-skilled teams
KPI and NPS performance monitoring
Complaint resolution and case management
Recruitment, coaching and training
Compliance, health and safety management
Strong commercial and customer focus
Stable senior management background
What They’re Looking For
Aftersales Manager or Customer Services Manager role
Availability
Notice period as required
This candidate would be well suited to a high-volume dealership or retail operation seeking a customer-led aftersales leader who can manage complex cases while driving performance.
motor trade jobs, automotive jobs, motor trade recruitment, automotive recruitment, aftersales manager jobs, customer services manager automotive