Warranty Administrator / Parts Adviser

This candidate is a highly experienced automotive Warranty Administrator and Parts Adviser with more than 20 years’ experience working within busy main dealer aftersales environments. Their background combines strong warranty administration knowledge with excellent parts department experience and a detailed understanding of the complete aftersales process within the motor trade.

Currently working within a split Warranty Administrator and Parts Adviser role, they are responsible for processing manufacturer warranty claims, monitoring outstanding payments and ensuring all claims are completed accurately in line with manufacturer standards. Their experience includes managing returned claims, reconciling self-billing statements and controlling warranty parts processes to maintain full audit compliance.

A major strength is their ability to work across multiple areas of the aftersales department. Alongside warranty processing, they also support workshop operations, technician liaison and parts department activity including customer enquiries, stock handling and parts identification for vehicle repairs.

They are highly experienced reviewing technician write-ups, identifying errors before submission and ensuring claims are processed correctly first time to minimise aged debt and maximise successful claim recovery. Their detailed understanding of the invoice cycle and manufacturer procedures allows them to maintain high levels of efficiency and accuracy within busy dealership operations.

Customer-focused and highly organised, they also bring strong experience supporting service reception, handling customer queries and assisting with daily department operations when management support is required. Their stable career history and extensive main dealer background demonstrate professionalism, reliability and excellent all-round aftersales knowledge.

Professional, adaptable and process-driven, they are now looking for a long-term Warranty Administrator opportunity within a professional automotive business closer to home.

Key Experience & Strengths

20+ years’ automotive aftersales experience
Warranty Administrator and Parts Adviser background
Manufacturer warranty claims processing
Warranty payment reconciliation and invoice management
Parts department and workshop support
Customer enquiries and service reception assistance
Technician liaison and job card checking
Warranty audit compliance and parts control
Kerridge, CDK and V8 system experience
Toyota aftersales accreditation experience
Strong organisation and administration skills
Excellent customer service and communication skills
Full UK driving licence

What They’re Looking For

Warranty Administrator role within a professional automotive dealership environment

Salary Expectations

£29,000+ basic salary

Availability

4 weeks’ notice

Location

Looking for roles within up to 30 minutes of Stockport

This candidate would be a strong addition to any dealership or automotive business seeking an experienced Warranty Administrator with excellent aftersales knowledge, strong attention to detail and a proven ability to support both warranty and parts operations within busy main dealer environments.

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