Aftersales Manager

This candidate is a commercially focused Aftersales Manager with more than 20 years of automotive experience, progressing through the aftersales structure from front-line operational roles into senior dealership leadership positions. Their background across prestige and volume franchises has given them a strong understanding of how to balance customer experience, workshop productivity and departmental profitability.

They are highly experienced in leading aftersales teams, mentoring staff and implementing structured performance management processes to improve efficiency and service standards. Their leadership approach is built around communication, accountability and continuous improvement, helping departments consistently achieve strong KPI and NPS results.

Operationally, they have delivered measurable improvements in workshop efficiency, labour sales and upselling performance through effective use of eVHC processes and customer journey management. They are also experienced managing WIP, debt control and departmental budgets, ensuring strong commercial performance while maintaining high customer satisfaction levels.

Comfortable working in busy dealership environments, they have overseen large teams across service and aftersales functions, supporting technician productivity, improving workflow communication and creating stronger team cultures. Their stable background and hands-on management style make them a strong fit for progressive dealer groups seeking experienced aftersales leadership.

Key Experience & Strengths

Aftersales management and operational leadership
Team development and performance coaching
KPI and NPS performance improvement
Workshop efficiency and productivity management
eVHC processes and upselling strategy implementation
Budget management and cost control
Customer satisfaction and complaint resolution
WIP and debt management
Process improvement and workflow optimisation
Prestige and volume main dealer experience
Strong leadership and communication skills
Full UK driving licence

What They’re Looking For

Aftersales Manager role within a structured dealership environment

Salary Expectations

£45,000 – £55,000 basic salary

Availability

Open to a new challenge

Location

Looking for opportunities within one hour of Stoke

This candidate would be a valuable addition to any dealership or dealer group seeking an Aftersales Manager capable of improving operational performance, developing teams and driving stronger profitability and customer satisfaction across the aftersales department.

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