Senior Service Advisor
Meet Our Recruiter
About Profile
This candidate is a highly capable Senior Service Advisor with experience operating at both Senior Service Advisor and Acting Assistant Service Manager level within busy main dealer aftersales environments. They have built a strong reputation for delivering exceptional customer service, maintaining excellent CSI performance and supporting the smooth operation of high-volume service departments.
Their background combines strong customer-facing skills with a detailed understanding of workshop operations, warranty administration and aftersales processes. They are experienced managing the complete customer journey from booking through to vehicle collection, ensuring customers remain informed and engaged throughout the repair process while maintaining high levels of satisfaction and retention.
A major strength is their ability to balance customer service with operational efficiency. They have significant experience managing workshop diaries, planning workloads, preparing job cards and controlling work in progress to ensure technicians remain productive and workshop capacity is utilised effectively. Their organised approach helps minimise delays while supporting both customer satisfaction and departmental profitability.
Alongside front-of-house responsibilities, they are highly experienced in warranty administration and manufacturer processes. Their knowledge includes submitting warranty claims, reviewing technician write-ups, checking labour clockings and ensuring all documentation meets manufacturer audit standards. They are also confident using a wide range of dealership systems and manufacturer portals, making them a versatile addition to any aftersales team.
Customer care remains at the centre of their approach. They are skilled at handling complaints, resolving issues professionally and identifying opportunities to increase revenue through service plans, maintenance packages and additional repair work. Their ability to communicate effectively with customers, Technicians, Parts Departments and management teams helps create a seamless aftersales experience.
Professional, organised and driven, they are now looking for a Service Advisor opportunity closer to home where they can continue developing their career within a progressive automotive dealership environment.
Key Experience & Strengths
Senior Service Advisor experience
Acting Assistant Service Manager responsibilities
Customer service and customer retention
Complaint handling and resolution
Warranty administration and submissions
Service plan sales and retention
Upselling additional work and repairs
Workshop diary management and planning
WIP management and control
Kerridge, Keyloop, Coopers and Super Service
1Link, MOT Club and manufacturer portals
CSI and CX performance management
Workshop and Technician liaison
Job card preparation and administration
Full UK driving licence
What They’re Looking For
Service Advisor role within a professional automotive dealership environment
Salary Expectations
£31,000+
Availability
4 weeks' notice
Location
Looking for roles within up to 30 minutes of Oldham
This candidate would be a strong addition to any dealership seeking an experienced Service Advisor with excellent customer service skills, strong aftersales knowledge and the ability to support workshop efficiency, customer retention and departmental profitability.
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