Commercial Service / General Manager
Meet Our Recruiter
About Profile
An experienced commercial vehicle management professional with an extensive background covering General Management, Workshop Management, Aftersales, Fleet Operations and Transport Management. Having progressed through a variety of senior operational positions, this candidate has developed a strong understanding of what it takes to run a successful commercial workshop, maintain fleet compliance and deliver an efficient, profitable service operation.
Currently working as a General Manager within a commercial vehicle workshop business, they oversee the day-to-day running of the site, including workshop performance, staffing, health and safety, customer relationships, stock management and business development. Their experience also includes managing operational changes following a business acquisition, supporting staff transitions, introducing new procedures and ensuring the workshop continues to operate effectively.
Their previous management experience includes responsibility for large commercial workshops, overseeing teams of 17 Technicians and three Drivers. They have managed workshop workloads, introduced staff training programmes, coordinated on-call rotas and monitored productivity to ensure customer vehicles are repaired efficiently and returned to service with minimal disruption.
A particularly impressive part of their background is their experience managing national fleet and workshop operations. Having previously overseen seven workshops across the UK, they were responsible for maintenance planning and compliance across a fleet of more than 900 trailers and 400 trucks. This involved coordinating servicing, MOT inspections, repairs and parts availability while working closely with transport planning departments to minimise vehicle downtime.
They have also held senior responsibility for commercial aftersales and Authorised Testing Facility (ATF) operations. Their experience includes managing customer service departments, invoicing, warranty and contract claims, working directly with the DVSA and overseeing inspection compliance for approximately 400 commercial vehicles.
Commercial awareness is another important strength. They are comfortable attending P&L meetings, controlling departmental expenditure, reviewing operational performance and negotiating with suppliers to improve parts availability and costs. They have also been involved in developing new customer relationships, supporting business growth and implementing processes designed to improve workshop efficiency.
Holding a Transport Manager CPC alongside a Level 3 qualification in MOT Test Centre Management, they bring a strong understanding of commercial vehicle compliance, fleet maintenance requirements and workshop operations. They are now looking for a permanent management opportunity where they can apply their experience to improve performance, develop teams and support the growth of an established commercial vehicle business.
Key Experience & Strengths
General Manager and Commercial Workshop Manager experience
National fleet and multi-site workshop management
Management of seven workshop locations
Maintenance planning for 900+ trailers and 400 trucks
Commercial vehicle aftersales and ATF management
Large team leadership, recruitment and development
Truck and trailer servicing, MOT and inspection scheduling
Workshop compliance and DVSA liaison
Vehicle downtime reduction and process improvement
Health and safety management
Customer service and complaint resolution
Warranty and contract claims management
P&L reviews, budgeting and cost control
Payroll, administration and staff appraisals
Stock management, parts sourcing and supplier negotiations
Transport Manager CPC
Level 3 MOT Test Centre Management qualification
Full UK driving licence
What They’re Looking For
Commercial Service Manager, Workshop Manager or General Manager position within an established commercial vehicle dealership, HGV workshop, fleet maintenance business or transport operation.
Ideally looking for a role where they can take responsibility for operational performance, workshop efficiency, staff development and customer service while contributing to the wider success of the business.
Salary Expectations
£50,000+ basic salary
Availability
4 weeks’ notice
Location
Looking for roles within up to 1 hour of Liverpool.
For a commercial vehicle business seeking an experienced management professional, this candidate offers a valuable combination of site leadership, national fleet management and hands-on workshop operations experience.
Their background managing large commercial fleets, multiple workshop locations and busy aftersales departments would make them particularly well suited to businesses looking to improve vehicle uptime, strengthen compliance procedures and develop more efficient workshop operations.
With strong experience across HGV maintenance, trailer servicing, fleet management and commercial vehicle aftersales, they would be a strong addition to any business recruiting a Commercial Service Manager or General Manager within the North West automotive and motor trade sector.