Experienced Aftersales Manager
Meet Our Recruiter
About Profile
This candidate brings extensive motor trade experience, having worked their way up from Apprentice Technician to Master Technician before moving into senior management positions, including Service Manager, Aftersales Manager, General Aftersales Manager and Group Aftersales Manager. Their career has covered some of the UK's largest dealership groups, giving them a rare combination of technical knowledge, commercial understanding and hands-on leadership experience.
Their background extends well beyond traditional service department management. They have overseen service, parts, bodyshop, fast-fit and commercial vehicle operations, including responsibility for seven dealership sites representing six different manufacturers. This has involved managing departmental budgets, introducing consistent working practices and supporting individual site managers to improve performance across their operations.
At dealership level, they have managed some particularly demanding aftersales departments. One prestige main dealer operation involved overseeing 31 Technicians, 10 Service Advisors, two Workshop Controllers and several supporting departments, handling approximately 75–80 vehicles daily. They have also managed large multi-department operations incorporating van centres, PDI facilities, bodyshops and mobile repair services.
Their experience includes taking responsibility for underperforming departments and introducing changes to improve efficiency, profitability and customer satisfaction. Previous achievements include delivering top-quartile CSI performance across two manufacturer brands, improving WIP control and restructuring service reception operations to meet manufacturer requirements.
They have received industry recognition for their management abilities, including a European Service Manager of the Year award and a group Workshop Controller award. Their professional development also includes senior management training, manufacturer management programmes and Master Technician qualifications.
More recently, they have provided interim aftersales management support across various franchised dealerships, alongside delivering technical training to apprentice technicians studying IMI Level 1, 2 and 3 qualifications. This has allowed them to remain closely involved in day-to-day dealership operations while continuing to develop and support people entering the automotive industry.
They are now looking to return to a permanent Aftersales Manager position where they can use their experience to build successful teams, strengthen departmental performance and contribute to the long-term success of an established motor trade business.
Key Experience & Strengths
Aftersales Manager and General Aftersales Manager experience
Regional and Group Aftersales leadership
Multi-site management across seven dealerships
Service, parts and bodyshop department management
Prestige and volume main dealer experience
Large team leadership, recruitment and development
Workshop productivity, efficiency and profitability
Customer satisfaction and CSI improvement
WIP management and operational process improvement
Warranty administration and manufacturer audit compliance
Budgeting, forecasting and departmental accounts review
Health and safety management
Workshop restructuring and business improvement
Master Technician background and manufacturer management qualifications
Kerridge, ADP Drive, Keyloop, Pinnacle, RTC and eDynamix
Full UK driving licence
What They’re Looking For
Aftersales Manager role within an established main dealer group or automotive business. Open to overseeing service and parts operations, with the opportunity to improve departmental performance, develop teams and support long-term business growth.
Salary Expectations
£45,000+ basic salary plus bonus
Availability
4 weeks’ notice
Location
Looking for roles within up to 45 minutes of Warrington.
For a dealership looking to strengthen its aftersales operation, this candidate offers considerable experience at both site and group level. Having managed everything from individual service departments to large multi-franchise operations, they understand how to improve workshop performance, develop staff and maintain manufacturer standards without losing sight of customer satisfaction and profitability.
Their background makes them particularly well suited to businesses seeking an experienced Aftersales Manager who can take ownership of a department, identify areas for improvement and deliver meaningful operational changes within a competitive automotive recruitment market.