Group Service Manager

This candidate is a highly experienced automotive aftersales leader with extensive background across both group-level and site-based service management within main dealer environments. Their career has been built around improving operational performance, increasing profitability and developing strong aftersales teams across multi-franchise dealership operations.

They have significant experience leading group aftersales operations, supporting multiple dealership sites and working closely with Service Managers to improve structure, customer satisfaction and overall departmental performance. Their approach is highly hands-on, combining strong leadership with operational discipline and a clear focus on accountability and results.

A major strength is improving workshop productivity and profitability through strong EVHC processes, labour recovery strategies and customer retention initiatives. They have consistently delivered measurable improvements in CSI, workshop efficiency and aftersales gross profit while maintaining high manufacturer compliance standards.

Their experience also includes handling complex customer complaints, managing warranty operations, improving staffing structures and implementing processes that strengthen operational consistency across multiple locations. Previous achievements include transforming underperforming sites into high-performing dealerships while improving labour sales performance, conversion rates and customer satisfaction scores.

Technically grounded with previous workshop and technician experience, they understand the operational side of aftersales in detail and are highly effective when supporting workshop teams and departmental managers. Professional, approachable and commercially focused, they are now looking for a fresh leadership opportunity within a progressive automotive group.

Key Experience & Strengths

Group aftersales leadership
Multi-franchise service management
EVHC performance and conversion strategy
CSI improvement and complaint resolution
Workshop productivity and labour recovery
Team recruitment and development
Manufacturer compliance and standards
Warranty management and processing
Parts and service profitability
Operational structure and process implementation
Workshop and technician background
Strong leadership and performance management
Full UK driving licence

What They’re Looking For

Service Manager or Aftersales Manager role within a professional dealership group

Salary Expectations

£48,000 – £60,000 basic salary plus bonus

Availability

Looking for a new challenge

Location

Looking for roles within up to 90 minutes of Southport

This candidate would be a strong addition to any dealership or automotive group seeking an experienced aftersales leader with proven success improving profitability, workshop performance, customer satisfaction and operational structure across multiple sites.

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