Service Advisor

This candidate is a customer-focused automotive Service Advisor with accredited manufacturer training and experience working within both prestige and volume main dealer environments. They have built a strong reputation for delivering excellent customer service, maintaining high CSI performance and consistently identifying opportunities to increase aftersales revenue through service plans, maintenance packages and additional repair work.

Having worked within busy dealership aftersales departments, they are experienced managing the complete customer journey from initial booking through to vehicle collection. Their ability to build trust and rapport with customers has helped them achieve strong retention levels while ensuring a professional and positive customer experience at every stage of the service process.

A key strength is their ability to balance customer satisfaction with commercial performance. They are confident upselling additional repairs, service plans and maintenance work while maintaining transparency and ensuring customers fully understand the recommendations being made. Their approach has consistently delivered strong customer feedback and positive aftersales results.

They are highly experienced liaising between customers, Technicians, Workshop Controllers and Parts Departments to ensure repairs are completed efficiently and customers remain fully informed throughout the process. Their ability to translate technical information into clear, customer-friendly language helps build confidence and trust while reducing potential issues and misunderstandings.

Alongside excellent customer service skills, they are also experienced in service booking management, workshop diary planning, invoice preparation, payment processing and handling customer concerns professionally and effectively. Their organised and proactive approach allows them to perform well within high-volume dealership environments.

Professional, personable and driven to succeed, they are now looking for a Service Advisor opportunity within a progressive automotive business where they can continue developing their career within the motor trade.

Key Experience & Strengths

Accredited Volkswagen Service Advisor
Prestige main dealer experience
Customer service and relationship management
Service plan sales and customer retention
Upselling additional work and repairs
Strong CSI and customer satisfaction performance
Workshop and Technician liaison
Service booking and diary management
Invoice preparation and payment processing
Problem solving and complaint resolution
Time management and organisational skills
Strong communication and customer handling ability
Full UK driving licence

What They’re Looking For

Service Advisor role within a professional automotive dealership environment

Salary Expectations

£33,000+

Availability

Available immediately

Location

Looking for roles within up to 30 minutes of Manchester

This candidate would be a strong addition to any dealership seeking a professional Service Advisor with manufacturer accreditation, prestige main dealer experience and a proven ability to deliver exceptional customer service while supporting aftersales profitability and retention.

motor trade jobs, automotive jobs, motor trade recruitment, automotive recruitment, service advisor jobs, automotive aftersales jobs, dealership customer service jobs, prestige motor trade jobs, automotive service advisor recruitment, main dealer service advisor jobs