Group Warranty Manager

This candidate is a highly experienced automotive Group Warranty Manager with more than 20 years working across warranty administration, aftersales operations and multi-site dealership environments within the motor trade. Their background combines extensive manufacturer warranty knowledge with strong process management, audit control and operational leadership across multi-franchise automotive groups.

Currently operating within a Group Warranty Manager role, they oversee warranty operations across multiple dealership sites, ensuring all claims, processes and manufacturer standards are maintained accurately and compliantly. Their experience includes controlling factory audits, resolving warranty claim issues and working closely with aftersales leadership teams to improve operational efficiency and warranty performance across the group.

A major strength is their detailed understanding of manufacturer warranty procedures and audit standards. Throughout their career they have worked closely with Service Managers, Workshop Controllers, Technicians and Service Advisors to ensure claims are processed correctly, labour recovery is maximised and all departments maintain strong audit compliance.

They are highly experienced carrying out self-audits across multiple sites, reporting directly into Group Aftersales leadership and implementing process improvements designed to strengthen operational performance and reduce warranty exposure. Their analytical and highly organised approach has consistently helped improve departmental standards and efficiency within busy dealership operations.

Alongside their operational expertise, they also bring strong IT and administrative skills including extensive experience with Kerridge, Microsoft Excel and dealership database management systems. Their stable career history and long-standing success within automotive aftersales environments demonstrate professionalism, reliability and strong industry knowledge.

Professional, process-driven and highly motivated, they are now looking for a long-term Warranty Manager opportunity within a progressive automotive business where they can continue supporting aftersales performance and operational compliance.

Key Experience & Strengths

20+ years’ automotive warranty experience
Group Warranty Manager experience
Multi-site and multi-franchise dealership operations
Manufacturer audit control and compliance
Warranty claims processing and reconciliation
Aftersales process improvement
Workshop and service department support
Kerridge and dealership system experience
Warranty labour recovery and WIP control
Strong analytical and administrative skills
Staff coaching and process implementation
Excellent communication and stakeholder management
Full UK driving licence

What They’re Looking For

Warranty Manager role within a professional automotive dealership group

Salary Expectations

£36,000+ basic salary

Availability

4 weeks’ notice

Location

Looking for roles within up to 1 hour of St Helens

This candidate would be a strong addition to any dealership group seeking an experienced Group Warranty Manager with strong manufacturer knowledge, excellent audit control experience and a proven track record supporting operational efficiency and aftersales compliance within the motor trade sector.

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