Service Advisor (Main Dealer)

Service Advisor (Main Dealer)

This candidate is an experienced Service Advisor with a strong background in luxury and prestige main dealer environments. They are confident managing the full aftersales customer journey, from booking and check-in through to vehicle collection, while consistently delivering high brand satisfaction scores above 95%.

They are highly organised and customer focused, with proven experience scheduling service appointments, handling customer communication both in person and over the phone, and working closely with workshop control and technicians to ensure accurate updates throughout the day. Their approach is professional, calm and detail-driven, ensuring customers remain informed and confident at every stage of the service process.

System confident and process led, they are experienced using Kerridge / Keyloop systems, Visual Health Checks and fleet platforms, and are comfortable upselling additional work in line with manufacturer standards while protecting customer trust and brand reputation.

Key Experience & Strengths

Luxury and prestige main dealer Service Advisor experience
Full service journey management from booking to handover
Scheduled service appointments and customer communication
Daily liaison with technicians and workshop control
Brand satisfaction scores consistently above 95%
Upselling additional work and authorisation following VHC
Strong CSI, customer retention and referral generation
Confident using Kerridge / Keyloop and dealer systems
Full clean UK driving licence

What They’re Looking For

Service Advisor role
Luxury, prestige or main dealer environment

Salary Expectations

£29,000 – £31,000 basic salary

Availability

Available immediately

Location

Looking for roles within a 30–40 minute commute from Wilmslow

This candidate would be a strong addition to any prestige or main dealer aftersales team seeking a professional Service Advisor who can deliver a premium customer experience, maintain high brand standards and support strong workshop performance.

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