Service Advisor

Service Advisor

This candidate is a highly experienced Service Advisor with over 15 years’ experience working within main dealer environments. They are confident operating in high-volume service departments and are well regarded for delivering strong customer satisfaction scores, excellent retention levels and consistent KPI performance.

They are highly system confident, with extensive daily use of Kerridge / Keyloop Drive and RTC, and are experienced in managing the full customer service journey from booking through to vehicle handover. Their skillset includes upselling additional work, gaining authorisation, interpreting Visual Health Checks and promoting service plans and extended warranties.

Known for their professional, customer-focused approach, they work closely with workshop teams to ensure clear communication, efficient workflow and a high-quality service experience for both retail and fleet customers.

Key Experience & Strengths

Over 15 years’ main dealer Service Advisor experience
Confident using Kerridge / Keyloop Drive and RTC
Strong upselling and additional work authorisation
High CSI scores and customer retention performance
Service plans and extended warranty sales
Retail and fleet customer handling
Clear communication and workflow coordination
Stable and consistent career history
Full clean UK driving licence

What They’re Looking For

Service Advisor role
Main dealer or structured aftersales environment

Salary Expectations

£30,000 – £33,000 basic salary
£38,000+ OTE

Availability

4-week notice period

Location

Cheshire or Merseyside

This candidate would be a strong addition to any customer-focused aftersales team looking for an experienced Service Advisor who can deliver high service standards, support revenue growth and maintain excellent customer satisfaction.

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