Service Advisor

Their background includes handling service bookings, workshop coordination, vehicle handovers, customer updates and complaint resolution while maintaining a professional and approachable manner throughout the customer journey. They are particularly strong with upselling service plans and additional products, consistently working towards KPI and CSI targets within high-volume environments.

Highly organised and detail-focused, they are comfortable using booking systems and dealership software to manage workshop schedules, customer records and invoicing processes efficiently. They also have experience ordering parts and liaising with suppliers to support smooth workshop operations.

Energetic, personable and adaptable, they work well under pressure and are keen to continue progressing within the motor trade in a long-term Service Advisor opportunity.

Key Experience & Strengths

Customer satisfaction and CSI target achievement
Upselling service plans and additional products
Front-of-house and service reception experience
Vehicle handover and aftercare support
Complaint resolution and objection handling
Workshop coordination and booking systems
Parts ordering and supplier communication
Strong communication and interpersonal skills
KPI and target-driven performance
Highly organised and detail-oriented approach
Experience within franchised automotive environments
Full UK driving licence

What They’re Looking For

Service Advisor role within a professional dealership environment

Salary Expectations

£28,000 basic salary plus bonus

Availability

Looking for a new challenge

Location

Looking for roles within 30–40 minutes of Oldham

This candidate would be a strong fit for any dealership looking for a motivated and customer-focused Service Advisor who can support aftersales performance, maintain strong customer relationships and contribute positively within a busy service department.

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