Service Advisor
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About Profile
Service Advisor
This candidate is a knowledgeable Service Advisor with a solid background in main dealer aftersales, working within busy, multi-franchise environments where customer service and performance targets go hand in hand. They are known for consistently delivering high CSI scores while operating within KPI-driven departments.
They are confident managing the full customer journey, from booking vehicles into the workshop through to completion and handover. Their experience includes job card processing, service bookings and maintaining clear communication between customers and workshop teams to ensure expectations are met and exceeded.
System confident, they regularly use Drive, 1Link and Global Connect, and are experienced in interpreting Vehicle Health Checks to discuss additional work with customers. They take a consultative approach to upselling, helping customers understand the value of repairs and service plans while maintaining trust and transparency.
Organised and reliable, they work well under pressure and contribute to smooth workshop operations through effective coordination and attention to detail. With a stable career history and strong customer focus, they are well suited to fast-paced dealership environments.
Key Experience & Strengths
Main dealer Service Advisor experience
Consistently high CSI performance
KPI-driven environment experience
Service bookings and job card processing
Drive, 1Link and Global Connect systems
Workshop coordination and communication
Vehicle Health Check (VHC) sales and upselling
Customer relationship management
Strong organisational and communication skills
Stable career history
Full UK driving licence
What They’re Looking For
Service Advisor role within a professional dealership environment
Salary Expectations
£30,000 – £32,000 basic salary plus bonus
Availability
4-week notice period
Location
Based in Chorley and open to local opportunities
This candidate would be a strong addition to any aftersales team looking for a Service Advisor who can maintain high customer satisfaction, support workshop efficiency and contribute to overall department performance.
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