Service Advisor

This candidate is an experienced Service Advisor with recent main dealer aftersales experience within both volume and prestige dealership environments. They have strong knowledge of service department operations and are confident managing the full customer journey from booking through to vehicle handover.

Their experience includes service bookings, MOT and diagnostic scheduling, customer updates, invoicing, warranty processing and upselling additional work. Comfortable working within KPI and CSI-driven environments, they understand the importance of maintaining excellent communication and delivering high levels of customer satisfaction throughout the repair process.

Technically confident with Kerridge and multiple dealership management systems, they are highly organised and capable of handling busy workshop schedules while maintaining professionalism under pressure. Their wider customer service background has also strengthened their communication, complaint handling and relationship management skills across both face-to-face and telephone environments.

Friendly, adaptable and customer-focused, they are now relocating and looking for a long-term opportunity within a professional dealership where they can continue progressing within automotive aftersales.

Key Experience & Strengths

Main dealer Service Advisor experience
Prestige and volume dealership background
Kerridge and multiple DMS system experience
Service bookings, job cards and invoicing
Upselling additional work and red work
Warranty claims and administration
Customer communication and progress updates
Complaint handling and issue resolution
Workshop coordination and diary management
KPI and CSI awareness
Strong telephone and face-to-face communication
Full UK driving licence

What They’re Looking For

Service Advisor role within a professional dealership environment

Salary Expectations

£29,000 basic salary plus bonus

Location

Looking for roles within 30–40 minutes of Preston

This candidate would suit a busy dealership looking for a professional Service Advisor who can manage customer expectations effectively, support workshop efficiency and maintain strong aftersales performance.

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