Service Advisor
Meet Our Recruiter
About Profile
This candidate is an experienced Service Advisor with a strong customer-focused approach and previous main dealer aftersales experience. They are confident managing busy service desk operations and have built a reputation for delivering excellent customer communication while supporting workshop efficiency and aftersales performance.
Their experience includes booking vehicles in for servicing, MOTs and diagnostic work, handling customer enquiries across telephone, email and face-to-face interactions, and maintaining regular communication throughout the repair process. They are highly organised with diary management, aftersales follow-ups and customer updates, ensuring a smooth and professional customer journey from start to finish.
Commercially aware and target-driven, they are comfortable upselling service plans, repair work and additional products while maintaining strong customer relationships and high satisfaction standards. They are experienced using Kerridge, Onelink and multiple other dealership systems and adapt quickly within fast-paced aftersales environments.
Friendly, approachable and calm under pressure, they enjoy building long-term customer relationships and are now looking for a new Service Advisor opportunity within a professional dealership environment.
Key Experience & Strengths
Main dealer Service Advisor experience
Strong customer service and communication skills
Confident upselling additional work and service plans
Kerridge, Onelink and dealership system experience
Service bookings and aftersales administration
Customer relationship management
Telephone, email and face-to-face customer support
Diary management and workshop coordination
Aftersales follow-up and customer retention
Calm under pressure within busy environments
Strong organisation and attention to detail
What They’re Looking For
Service Advisor role within a professional dealership environment
Salary Expectations
£28,000 basic salary plus bonus
Availability
Looking for a new challenge
Location
Looking for roles within 30–40 minutes of Liverpool
This candidate would be a strong fit for a dealership looking for a personable and organised Service Advisor who can deliver excellent customer care, support aftersales performance and contribute positively within a busy service department.
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