Service / Aftersales Manager

This candidate is a highly accomplished Aftersales Manager with over 20 years’ experience leading high-performing aftersales operations within main dealer and prestige automotive environments. Their background spans multiple manufacturer franchises, including both single-site and multi-site responsibility, with a proven ability to improve profitability, customer satisfaction and operational performance.

They are experienced managing large aftersales teams across both service and parts departments, overseeing workshop operations, KPI delivery and departmental growth while maintaining strong manufacturer compliance standards. Their leadership style focuses heavily on structure, accountability and staff development, helping teams improve efficiency and customer experience simultaneously.

Commercially astute, they have successfully delivered profit growth, improved NPS performance and implemented operational changes that have transformed department results. Their experience includes full budget responsibility, process improvement and audit management, including strong results within manufacturer quality and compliance programmes.

Alongside operational management, they are passionate about coaching and mentoring teams, creating positive working cultures and supporting long-term employee development. Their stable career history and track record of success make them a strong fit for senior aftersales leadership positions.

Key Experience & Strengths

Aftersales leadership and multi-site management
Large team management and development
Parts and service department control
KPI delivery and operational performance improvement
Customer satisfaction and NPS improvement
Budget control and profit growth
Manufacturer compliance and audit standards
Workshop efficiency and process improvement
Staff coaching, mentoring and development
Prestige and volume brand experience
Strong communication and leadership capability
Full UK driving licence

What They’re Looking For

Aftersales Manager role within a professional dealership or dealer group environment

Salary Expectations

£42,000 – £55,000 basic salary

Availability

Open to a new challenge

Location

Looking for roles within one hour of Chester

This candidate would be a strong addition to any dealer group seeking an experienced Aftersales Manager capable of improving performance, leading large teams and delivering consistent customer satisfaction and profitability within the motor trade.

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