Service / Aftersales Manager

This candidate is an accomplished automotive aftersales professional with extensive experience leading high-performing service departments within franchised dealership environments. Holding manufacturer accreditation at Service Manager level, they bring a strong blend of operational leadership, customer service excellence and commercial awareness, making them well suited to senior aftersales management positions.

Their background includes full responsibility for the day-to-day running of busy service operations, overseeing Technicians, Service Advisors, Workshop Controllers and support staff while ensuring departmental targets, customer satisfaction objectives and manufacturer standards are consistently achieved. They have a proven track record of creating productive and motivated teams through effective leadership, coaching and staff development.

A key strength is their ability to improve workshop efficiency and profitability. They are highly experienced managing workshop loading, technician productivity, labour sales and WIP control while implementing processes designed to improve operational performance. Their structured and organised approach has helped deliver improvements in both customer satisfaction and departmental profitability.

They possess a strong understanding of manufacturer compliance, audit preparation and operational standards, having successfully managed accreditation requirements, health and safety obligations and internal process reviews throughout their career. Their attention to detail and commitment to best practice ensures departments operate efficiently while maintaining full compliance.

Alongside strong operational management skills, they are also highly effective when dealing with customers. They have significant experience handling escalated complaints, resolving customer concerns and implementing retention strategies that strengthen customer loyalty and improve CSI performance.

With extensive experience managing large teams and developing future talent, they are passionate about creating positive working environments where employees can progress and succeed. Their leadership style focuses on accountability, communication and continuous improvement.

Key Experience & Strengths

Accredited VAG Service Manager
Aftersales department leadership
Large team management and development
Customer satisfaction and CSI improvement
Workshop efficiency and productivity management
Budget and KPI management
WIP control and reduction strategies
Health & Safety compliance
Manufacturer audits and compliance
Staff coaching and succession planning
Workshop loading and diary management
Complaint resolution and customer retention
Operational process improvement
Training and accreditation management
Full UK driving licence

What They’re Looking For

Service Manager or Aftersales Manager opportunity within a professional automotive dealership group

Salary Expectations

£45,000 - £50,000+

Availability

4 weeks' notice

Location

Looking for roles within up to 30 minutes of Manchester

This candidate would be an excellent addition to any dealership seeking an experienced Service Manager or Aftersales Manager with strong manufacturer knowledge, proven leadership skills and a successful track record of improving workshop performance, customer satisfaction and departmental profitability.

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