Service Manager

This candidate is a highly experienced Aftersales and Service Manager with a long-standing background within main dealer automotive operations. Their career has been built around developing high-performing aftersales departments, improving customer satisfaction and creating strong team cultures that consistently deliver results.

A major strength is leadership and people management, having successfully managed teams across busy service and workshop environments while maintaining strong focus on customer retention and operational efficiency. They believe strongly in leading from the front and creating a positive culture where staff feel motivated, supported and accountable.

They are highly experienced monitoring departmental performance through KPI and CSI measures, conducting regular one-to-one reviews and implementing processes that improve both team performance and customer experience. Previous roles have involved turning around underperforming aftersales departments by rebuilding morale, improving process discipline and reducing staff turnover.

Customer service remains at the centre of their management approach, with a strong track record of improving customer satisfaction scores and maintaining long-term customer loyalty through excellent communication and aftersales support. They are also confident handling recruitment, training, disciplinary procedures and team development within large dealership operations.

Operationally strong and commercially aware, they bring extensive experience across workshop management, aftersales process improvement and day-to-day dealership operations. They are now looking for a fresh challenge within a progressive automotive business where they can continue driving aftersales performance and customer satisfaction.

Key Experience & Strengths

Aftersales and Service Management experience
Main dealer automotive background
Team leadership and staff development
KPI and CSI performance management
Customer retention and satisfaction improvement
Workshop process and operational management
Recruitment, appraisals and disciplinary procedures
Strong communication and leadership skills
Performance turnaround and morale improvement
Customer complaint resolution
Operational efficiency and workflow management
Full UK driving licence

What They’re Looking For

Aftersales Manager role within a professional dealership environment

Salary Expectations

As advertised

Availability

Looking for a fresh challenge

Location

Looking for roles within commuting distance of the North West

This candidate would be a strong addition to any dealership or automotive group seeking an experienced Aftersales Manager with excellent leadership ability, strong customer service focus and a proven track record of improving departmental performance and team culture.

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