Service Manager

This candidate is a highly experienced Service Manager with more than 20 years working within main dealer automotive environments, having progressed through the industry from technician level into senior aftersales leadership positions. Their background combines strong technical understanding with excellent operational and commercial management skills across busy dealership service departments.

They have extensive experience overseeing the daily operation of service departments, including workshop loading, labour sales, productivity, efficiencies, service plans, CSI performance and customer retention. Financially aware and highly analytical, they are confident managing budgets, analysing departmental profitability and implementing strategies to improve performance and upsell opportunities.

A major strength is their hands-on management style and ability to support all areas of the department when required, including workshop control, front desk operations, MOT administration and customer service. Their experience also includes recruitment, training, quality control, health and safety management and handling complex customer complaints professionally and efficiently.

Technically grounded with previous experience as a technician, MOT tester and workshop controller, they understand dealership operations from both operational and workshop perspectives. They have also achieved national recognition for customer satisfaction performance and have worked closely with manufacturer warranty teams and head office operations.

Professional, adaptable and highly reliable, they are now looking for a stable long-term Service Manager opportunity following redundancy.

Key Experience & Strengths

20+ years’ main dealer automotive experience
Service department management
Workshop productivity and labour sales management
Budgeting, profitability and financial analysis
CSI, CRM and customer retention
Workshop loading and operational planning
Customer complaint handling and resolution
Recruitment, training and staff development
Health and safety management
DVSA MOT site management and administration
Workshop control and quality control experience
Strong technical and operational knowledge
Full UK driving licence

What They’re Looking For

Service Manager role within a professional dealership environment

Salary Expectations

£38,000 – £45,000 basic salary plus bonus

Availability

Available following redundancy

Location

Looking for roles within up to 60 minutes of Manchester

This candidate would be a strong addition to any dealership seeking an experienced Service Manager with excellent operational knowledge, strong leadership ability and a hands-on approach to workshop performance, customer satisfaction and departmental profitability.

motor trade jobs, automotive jobs, motor trade recruitment, automotive recruitment, service manager jobs, dealership service manager Manchester, automotive aftersales recruitment