Aftersales Manager

This candidate is a highly experienced Aftersales Manager with more than 25 years working within main dealer automotive environments across both passenger car and commercial vehicle operations. Their background includes senior aftersales leadership, parts management and multi-site responsibility, giving them strong all-round operational and commercial knowledge within the motor trade.

They have a proven track record of growing aftersales departments significantly through strong leadership, operational improvements and customer retention strategies. In one position, they successfully increased turnover from £25,000 to £500,000 while expanding technician numbers, improving profitability and maintaining excellent customer service standards.

Commercial vehicle experience is a particular strength, having helped develop and manage large fleet and transit operations while working closely with fleet customers to maximise uptime and maintain strong aftersales relationships. They have also worked closely with manufacturers on warranty operations, dealership standards and customer service performance, including involvement at dealer council level.

A strong people manager, they pride themselves on building stable, high-performing teams and developing apprentices into long-term technicians and aftersales professionals. Their leadership style focuses on accountability, communication and creating a positive working culture that supports both productivity and customer satisfaction.

Commercially aware and highly hands-on, they are experienced managing budgets, profitability, staffing structures, workshop performance and operational strategy within busy dealership environments. Following organisational changes within their current business, they are now looking for a fresh challenge where they can continue contributing their extensive aftersales expertise.

Key Experience & Strengths

25+ years’ Aftersales Management experience
Main dealer and commercial vehicle background
Aftersales department growth and profitability improvement
Budget management and financial accountability
Large workshop and technician team leadership
Customer service and retention strategies
Fleet and commercial vehicle aftersales operations
Manufacturer warranty and dealer council experience
Operational planning and process improvement
Parts department leadership experience
Apprentice development and team mentoring
Stable automotive career history
Full UK driving licence

What They’re Looking For

Aftersales Manager role within a professional dealership or commercial vehicle environment

Salary Expectations

£40,000 – £45,000 basic salary plus bonus

Availability

Looking for a fresh challenge

Location

Looking for roles within up to one hour of Manchester

This candidate would be a strong addition to any dealership or commercial vehicle operation seeking an experienced Aftersales Manager with proven leadership ability, strong commercial awareness and a track record of driving profitability and customer satisfaction.

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