Aftersales Manager

This candidate is a highly accomplished Aftersales Manager with more than 20 years’ experience within the automotive industry across prestige, volume and multi-franchise dealership environments. Their background combines strong technical expertise with proven operational leadership, having progressed from technician level into senior aftersales management positions overseeing large workshop and service operations.

A major strength is leadership and performance improvement, with experience managing teams of more than 35 staff across service, workshop and aftersales departments. They have consistently delivered measurable improvements in profitability, efficiency and customer satisfaction while maintaining strong operational control within busy dealership environments.

Commercially focused and highly organised, they are experienced managing labour sales, workshop productivity, warranty operations, service plans and customer retention strategies. Their track record includes delivering substantial profit growth, improving NPS and CSI performance and implementing operational processes that enhanced both customer experience and workshop efficiency.

Before progressing into management, they spent 12 years working as a technician, giving them strong technical understanding and credibility when leading workshop teams. They are also highly experienced in coaching and developing staff, supported by formal teaching and mentoring qualifications.

Their career includes extensive exposure across a wide range of manufacturer and prestige environments, including both passenger car and specialist vehicle operations. Recognised for strong communication and professional leadership, they are now looking for a fresh challenge where they can return to a prestige-focused aftersales environment.

Key Experience & Strengths

20+ years’ automotive industry experience
Aftersales and service management leadership
Managed teams of 35+ staff
Profitability and performance improvement
Workshop efficiency and productivity management
Customer satisfaction and NPS improvement
Warranty and service plan operations
Technical workshop and aftersales expertise
12 years’ technician experience prior to management
Training, coaching and staff development
Multi-franchise and prestige brand exposure
Strong operational and commercial awareness
Full UK driving licence

What They’re Looking For

Aftersales Manager role within a professional dealership environment

Salary Expectations

£50,000+ basic salary plus bonus

Availability

Looking for a fresh challenge and improved progression

Location

Looking for roles within up to 90 minutes of Warrington

This candidate would be a strong addition to any dealership or automotive group seeking an experienced Aftersales Manager with excellent leadership ability, strong technical understanding and a proven track record of improving profitability, customer satisfaction and operational performance.

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