Service/Aftersales Manager
Meet Our Recruiter
About Profile
This candidate is an ambitious and hands-on Aftersales Manager with eight years’ experience working across aftersales, workshop and service operations within the motor trade. Having progressed from Garage Manager and Service Advisor positions into senior aftersales leadership, they bring a strong operational understanding alongside excellent customer service and team management skills.
Their current experience includes running a busy aftersales department while overseeing workshop processes, warranty claims, supplier negotiations and customer satisfaction. They played a key role in helping establish a brand-new automotive business from the ground up, including supporting the setup of workshop and bodyshop operations, recruiting staff and implementing supplier agreements to improve profitability and operational performance.
Operational efficiency is a major strength, with hands-on involvement in vehicle scheduling, workshop coordination and maintaining fast turnaround times for vehicle preparation and repairs. They are experienced working with 1Link systems, lease company approvals and warranty processes while ensuring strong communication between departments and customers throughout the repair journey.
Commercially aware and highly organised, they are also confident negotiating with suppliers, controlling budgets and improving processes to support profitability and customer retention. Personable, proactive and driven, they are now looking for a fresh challenge where they can continue progressing within automotive aftersales management.
Key Experience & Strengths
Aftersales and workshop management experience
Workshop and bodyshop operational setup
Vehicle scheduling and repair coordination
Supplier negotiation and cost control
Warranty claims and 1Link management
Customer service and complaint resolution
Aftersales budgeting and profitability awareness
Staff recruitment and team leadership
Fast turnaround and workflow management
Commercial vehicle and fleet experience
Strong communication and organisational skills
Full UK driving licence
What They’re Looking For
Aftersales Manager role within a professional automotive environment
Salary Expectations
£45,000 – £55,000 basic salary plus bonus
Availability
Available to start ASAP
Location
Looking for roles within up to one hour of Bury
This candidate would be a strong fit for a dealership or automotive group seeking a proactive Aftersales Manager with strong operational experience, excellent customer service skills and a hands-on approach to workshop and aftersales performance.
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